Privacy Policy

Introduction to Our Practices

Information We Collect

We collect various types of information to provide and improve our services. This includes data you provide directly, information collected automatically during your visit, and data obtained from third-party sources when you interact with our website or services.

How We Use Information

We use collected information for various legitimate purposes that support our business operations, improve user experiences, and fulfill legal obligations. All data usage adheres to applicable privacy laws and our commitment to protecting your information.

• • Providing and maintaining website functionality, features, and services you request or access
• • Communicating with you about services, updates, newsletters, and responding to your inquiries
• • Analyzing usage patterns to understand visitor behavior and improve website performance and content
• • Personalizing your experience by remembering preferences and customizing content to your interests
• • Detecting and preventing fraud, security threats, or other potentially harmful activities
• • Complying with legal obligations, regulations, and responding to lawful requests from authorities
• • Marketing our services to you based on your interests, with your consent where required

Information Sharing Practices

We do not sell your personal information to third parties. However, we may share your data with trusted partners and service providers who assist in operating our website, conducting business, or serving our visitors, provided those parties agree to keep information confidential.

Your Privacy Rights

Under Australian privacy law and applicable regulations, you have several rights regarding your personal information. We respect these rights and provide mechanisms for exercising them, subject to legal limitations and our legitimate interests.

• • Right to access personal information we hold about you and receive copies of such data
• • Right to request correction of inaccurate or incomplete personal information in our records
• • Right to request deletion of your personal information, subject to legal retention requirements
• • Right to receive personal information in structured, commonly used format for transfer to another service
• • Right to object to processing of your personal information for direct marketing purposes
• • Right to request restriction of processing under certain circumstances specified by law

Data Security Measures

We implement appropriate technical and organizational security measures designed to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Data Retention Periods

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary depending on data type and purpose.

• • Account information retained while accounts remain active and for reasonable period afterward
• • Usage and analytics data typically retained for two to three years for trend analysis
• • Email communications and inquiries retained for reasonable period to provide continuity in support
• • Financial records retained according to applicable accounting and tax regulations, typically seven years
• • Marketing consent and communication preferences retained until you withdraw consent or request deletion

You may request deletion of your personal information at any time, subject to legal requirements that mandate retention for specific periods or purposes.

International Data Transfers

Your information may be transferred to and maintained on computers located outside your jurisdiction where data protection laws may differ. We take appropriate measures to ensure your data receives adequate protection regardless of location.

• • Using service providers that comply with recognized data protection frameworks and standards
• • Implementing contractual clauses that require third parties to protect your information
• • Ensuring transfers comply with applicable laws including Australian Privacy Principles
• • Obtaining your consent for transfers when required by applicable regulations

Cookies and Tracking

We use cookies and similar tracking technologies to collect information about your browsing activities. Cookies are small data files stored on your device that enable website functionality and help us understand usage patterns.

You can control cookie settings through your browser preferences. Disabling certain cookies may limit website functionality. For detailed information about our cookie practices, please review our separate Cookie Policy.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes through prominent notices on our website or direct communication.

• • Updated policy posted on this page with new effective date clearly indicated
• • Email notification to registered users for significant changes affecting their rights
• • Prominent website banner alerting visitors to policy updates for reasonable period
• • Previous policy versions archived and available upon request for transparency

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use after changes constitutes acceptance of updated terms.